Use of Site
By using the Site, you agree that any information (except for purchase information), materials, suggestions, ideas or comments you send to SFR or any other third party using the Site is non-confidential. By submitting any solicited or unsolicited information using the Site, you grant SFR an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.
Proprietary Rights
You acknowledge and agree that the content, materials and other components (including but not limited to logos, graphics, button icons and page headers) available on the Site are the property of SFR and are protected by copyrights, trademarks, service marks or other proprietary rights and laws. You agree not to sell, license, rent, modify, distributed, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the Site. Use of the content and materials for any purpose not expressly permitted in these Terms of Use is prohibited.
Security
You are solely responsible for protecting the security of your account and confidentiality of your password and identification assigned to you. You agree to accept responsibility for all activities that occur under your account and password. The Site may only be used for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorised to access; (b) using the Site for unintended purposes or trying to change the behavior of the site; (c) attempting to probe scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;”; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of the Site (impersonating the Site) or to the Site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of SFR, including promotions and/or advertising of products or services, is expressly prohibited. Violations of system or network security may result in civil or criminal liability.
You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the SFR Site other than the search engine and search agents provided by SFR or generally publicly available browsers.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
DELIVERY OF FURNITURE
Advance Notice
Please give us at least 5 working days notice to arrange for any delivery.
Delivery Timing
Our delivery timings are Monday to Saturday, 9am to 5pm. There is no delivery on Sunday and public holidays.
Condominiums may have specific delivery time slots. Kindly check with your condominium management for the approved time slot before arranging for delivery. Please notify your condominium management once we have confirmed the delivery date and time.
We will require 1.5 hours to 2.5 hours to deliver a full house (living room, dining room and 2 bedrooms) furniture. Our customer service support will inform you of the time required when the delivery date and time are confirmed.
Protection of Property
Our production team will provide necessary protection of your property during the delivery.
Contact Us
Should you encounter any challenges or issues before, during or after the delivery, kindly contact us @ +65 9789 8827
If our production team has done a satisfactory job, drop us a note at here or like us on our Facebook page and leave a comment at www.fb.com/likeSFR
COLLECTION OF FURNITURE
Advance Notice
Please give us at least 5 working days notice to arrange for any collection.
Collection Timing
Our collection timings are Monday to Saturday, 9am to 5pm. There is no collection on Sunday and public holidays.
Condominiums may have specific collection time slots. Kindly check with your condominium management for the approved time slot before arranging for collection. Please notify your condominium management once we have confirmed the collection date and time.
We will require 1.5 hours to 2.5 hours to collect a full house (living room, dining room and 2 bedrooms) furniture. Our customer service support will inform you of the time required when the collection date and time are confirmed.
Protection of Property
Our production team will provide necessary protection of your property during the collection.
Contact Us
Should you encounter any challenges or issues before, during or after the collection, kindly contact us @ +65 9789 8827
If our production team has done a satisfactory job, drop us a note at here or like us on our Facebook page and leave a comment at www.fb.com/likeSFR
EXCHANGE POLICY
Thank you for choosing SFR. We understand that customers may have different expectations or feel that some furniture may not be suitable after using. We offer a flexible exchange policy to all our customers.
New Furniture Items
For all new furniture items for rental or sales, we provide a 7 days exchange policy with no questions asked. Exchanged item/s should be of same value or lower value. If a higher value furniture item is selected, additional monthly rental charge will be required.
Furniture items to be exchanged should be in original condition as received. SFR reserves the rights to reject the exchange should we feel that the condition is not satisfactory.
Ex-rental Furniture Items (Not New)
7 days exchange policy is not applicable to ex-rental (not new) furniture items. There may be slight dent/scratch marks/stains/defects on these furniture items and discounts have been factored into the monthly rental charge. Contact us at +65 9789 8827 if you have any issues and we will do our best to make necessary arrangements.
Servicing and Maintenance for Rented Furniture Only
During the lease period, should there be any damages to the furniture items due to normal wear and tear, contact us at +65 9789 8827 and we will do our best to repair or exchange for a replacement piece. Please note that the replacement piece may be an ex-rental (not new) furniture item.
